ERDOO JESSICA ORHEMBETYOGA

Proactive Professional | Operations & Strategic Communications

About

Proactive professional with over 2 years of experience in customer relations and a first-class degree, adept at streamlining operations and enhancing efficiency. Leverages strong communication, data analysis, and strategic problem-solving to drive organizational goals. Proven ability to contribute to strategic initiatives and foster positive customer engagement.

Work Experience

Social Media Manager

MARTABA HAIR HUB

Dec 2024 - Dec 2024

ABUJA, ABUJA, NG

Led social media strategy and daily operations for a beauty brand, driving engagement and optimizing digital presence.

  • Developed and executed strategic social media marketing plans, significantly boosting audience engagement and brand visibility.
  • Managed daily operations across all assigned social media accounts, ensuring consistent brand messaging and timely content delivery.
  • Analyzed social media metrics and generated comprehensive monthly performance reports, providing data-driven insights to inform and refine future strategies.
  • Designed and implemented targeted advertising campaigns, optimizing for maximum reach, engagement, and conversion rates.
  • Contributed to the formulation of strategies that enhanced followership and overall engagement rates across all digital platforms.

Assistant Flight Dispatcher

DORNIER AVIATION

Sep 2023 - Sep 2024

ABUJA, ABUJA, NG

Supported flight operations through meticulous documentation and coordination, ensuring accuracy and compliance.

  • Created and maintained comprehensive flight logs, aircrew records, and flight documentation, ensuring 100% compliance with regulatory standards.
  • Updated and managed critical operational databases regularly, maintaining high data accuracy and integrity essential for flight safety and efficiency.
  • Managed time effectively to ensure the timely completion of all tasks and adherence to strict operational deadlines.
  • Collaborated cross-functionally with diverse coworkers to achieve critical operational goals and enhance team efficiency.

Executive Assistant Intern

NIGERIAN COLLEGE OF AVIATION TECHNOLOGY

Feb 2022 - Feb 2023

ZARIA, KADUNA, NG

Provided comprehensive administrative and executive support, enhancing operational efficiency and professional communication.

  • Proofread and edited critical documents prior to executive submission, ensuring accuracy and professional presentation.
  • Compiled complex information into concise summaries, facilitating efficient executive review and decision-making.
  • Professionally greeted visitors, managed incoming calls, and addressed inquiries, maintaining a high standard of front-office representation.
  • Developed and maintained an organized filing system for documents, improving accessibility and retrieval efficiency.
  • Managed and updated contact lists for key personnel, ensuring seamless communication and stakeholder engagement.

Education

Food Science and Technology

UNIVERSITY OF MKAR

First Class Degree

Sep 2018 - Jan 2022

BENUE, BENUE, NG

Certificates

Flight Dispatch License

Nigerian College of Aviation Technology

Jun 2023

Skills

Customer Relations

  • Customer Engagement
  • Community Management
  • Conflict Resolution

Data & Analysis

  • Data Analysis
  • Performance Reporting
  • Problem Solving
  • Computational Ability

Communication

  • Strong Communication
  • Written Communication
  • Verbal Communication
  • Strategic Networking

Office Productivity

  • Microsoft Office Tools

Operations & Management

  • Operations Streamlining
  • Efficiency Enhancement
  • Decisive Planning
  • Labor Management

Social Media Marketing

  • Social Media Strategy
  • Campaign Management
  • Audience Engagement
  • Conversion Optimization